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Author Topic: Could not retrieve user information  (Read 1578 times)

Goatboy

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Could not retrieve user information
« on: May 31, 2009, 09:00:05 AM »
Hi,

First off, 1.1 is really cool! I couldn't bring up an issue without saying that first...

I have run into trouble though. While messing about setting up groups and users I suddenly got a 'Could not retrieve user information, try again later' dialog. The user I was setting up when that popped up works fine, but now I cannot access the user management area from the admin account - it keeps giving me the same message.

Any ideas? I thought to wipe the settings and start over but I'm not sure where they are stored.
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alpeb

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Re: Could not retrieve user information
« Reply #1 on: May 31, 2009, 09:12:13 AM »
Thanks :)

Please take a look at the log when you're getting that error message, maybe there's more info there. You might wanna set the log level to DEBUG to get more info (set that in the Advanced Settings section).
The settings, groups and user info is stored under the .pulpTunes directory, under your user directory. In windows for example, that'd be C:\Documents and Settings\youruser\.pulpTunes

I'm interested in trying to replicate your problem. It'd be great if you could send me through a private message the files under that dir: config.ini, groups.json and users.json

If you want you can delete all those files and restart the server to start off with a clean slate.
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Goatboy

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Re: Could not retrieve user information
« Reply #2 on: May 31, 2009, 09:43:58 AM »
I figured out the problem once I looked in the users.json, I had changed the name of a group for friends from 'Mates' to 'Dudes' (yep, I am weird!) and I was left with a user that I thought had been deleted in the users.json file that still referenced 'Mates'.

I changed that in plain text and the dialog opens okay again now. I'll PM you the files in a sec!

Chris
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alpeb

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Re: Could not retrieve user information
« Reply #3 on: June 01, 2009, 09:00:48 AM »
I've received your PM, thanks for that. There's indeed a bug when renaming groups. I'll take care of it for 1.1.1

Cheers
« Last Edit: June 01, 2009, 09:23:07 AM by alpeb »
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jincongz

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Re: Could not retrieve user information
« Reply #4 on: June 06, 2009, 01:09:23 PM »
What is the Mac equivalent for those files?
I have the same problem, but I can't seem to find them.
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alpeb

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Re: Could not retrieve user information
« Reply #5 on: June 06, 2009, 01:32:42 PM »
They're under the .pulpTunes dir under your user folder, but I believe Finder won't show dirs that start with a dot, so you gotta get there using the Terminal. Although there's gotta be a way to have Finder show those hidden dirs, but I don't have a mac at hand right now, sorry.
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jincongz

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Re: Could not retrieve user information
« Reply #6 on: June 06, 2009, 02:32:46 PM »
For anyone else, you type in
Code: [Select]
defaults write com.apple.Finder AppleShowAllFiles YESto terminal to see it.

To undo, type
Code: [Select]
defaults write com.apple.Finder AppleShowAllFiles NO
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alpeb

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Re: Could not retrieve user information
« Reply #7 on: June 06, 2009, 02:38:47 PM »
Excellent, thanks for getting back to us.
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